Support

Welcome to the official support page for PlantMate, a product by UNIQXEL.

If you’re experiencing issues or have questions about the app, you’re in the right place.

What is PlantMate?

PlantMate is an AI-powered plant identifier and health assistant.

From a single photo, it helps you:

• Identify the plant species

• Check visible health status

• Get simple, actionable care tips

FAQ

1. How does PlantMate work?

Take or upload a clear photo of your plant. Our AI analyzes the image and returns the plant’s possible species, a basic health assessment, and care suggestions.

2. Are the health results 100% accurate?

No. Health insights are AI-based estimates and should not replace professional botanical, agricultural, or pest control advice.

3. How do the 5 free monthly scans work?

Each user receives 5 free scans per month.

They:

• Reset automatically every month

• Include plant ID + health check + care tips

  You can purchase additional scans if needed (where available).

4. The result looks wrong. What should I do?

For best accuracy:

• Use good lighting

• Focus on the plant (no blur)

• Include leaves and, if possible, the whole plant

  If results still look incorrect, please contact us with screenshots so we can review.

5. Is my data safe?

UNIQXEL only processes your data to provide PlantMate’s services and improve the experience.

For full details, see our Privacy Policy.

6. How can I manage or cancel my subscription?

All subscriptions are managed directly through:

• App Store (Apple) or

• Google Play Store

  Go to Subscriptions → PlantMate to manage or cancel.

Contact Support

If you need help, found a bug, or want to request a feature:

• Email: support@uniqxel.com

• Please include: device model, OS version, app version, and screenshots (if relevant).

Our team at UNIQXEL will review your request as soon as possible.

Account & Data Deletion

If PlantMate uses accounts and you want your data deleted:

1. Use the in-app Account / Delete Account option

   or

2. Email support@uniqxel.com with the subject “Delete My PlantMate Account” and include:

    

   • The email you used in the app

   • Your request for full data deletion

    

UNIQXEL will delete associated data within a reasonable timeframe and confirm via email.

Legal

PlantMate is developed and operated by UNIQXEL.

For more information, please see:

• Privacy Policy (UNIQXEL / PlantMate)

• Terms of Use