Support - Enzo

Enzo Support

Need help or have feedback? We’re here to help.

Contact

• Email: info@uniqxel.com

• Response time: Typically within 24–48 hours (Mon–Fri)

Common Questions

How long do results take?

Most generations take 30–45 seconds, depending on demand and network speed.

I don’t see my results—what should I do?

• Make sure you’re on a stable connection (Wi-Fi recommended).

• Keep the app open while processing.

• If a result is missing, try generating again.

What photo works best?

• Front-facing or 3/4 angle

• Good lighting (no heavy shadows)

• Hair and face clearly visible

• Avoid sunglasses/filters/blur

Can I delete my photos/results?

Yes. You can remove generated results and related data from within the app (if available) or email us with your Job ID and we’ll help.

Payments / subscriptions

If you purchased credits or a subscription and something looks wrong, please include:

• Apple ID purchase receipt (or screenshot from Subscriptions)

• The email you used for Apple ID (optional)

• Your device model + iOS version

Report a Bug

When reporting an issue, include:

• What you were trying to do

• What happened (screenshots help)

• Your device model and iOS version

• App version (Settings → About)